GELE has set up the first standardized super five-star customer service center in the industry, promoting professional "5 +" considerate service standard and actively promoting customer satisfaction first "5 +" appraisal model from shopping guide service to globally unified world's 400 customers, from fine design before installation to professional construction during installation, and from free after-sales maintenance to timely handling customer complaints. By doing so, every customer can enjoy our "5 +" intimate services.
◆ Free professional water pressure test: In order to make sure you have a safe and reliable pipe system, German GELE successively launches "free pressure test, pipe check and authenticity identification" services within the scope of China. For purpose of safeguarding your legitimate rights and interests, you are suggested to fill in "Quality Commitment Card" after the completion of the pipe pressure test .
◆ Taking a photo of piping diagram for free: German GELE’s professional testing personnel will be free for you to take a photo of the domestic pipe diagram and save that in the cloud so that you can check the image through the official website or WeChat public platform and download that for saving by your own.
◆ Identifying product authenticity for free: In order to better safeguard your rights and interests, German GELE’s official website specially sets up authenticity verification system. Each product has a specific anti-counterfeiting code, you can check that by yourself to safeguard your legitimate rights and interests.
◆ Professional pipe construction: German GELE carries out pipe installation design and standardized pipe construction plan for each and every household to ensure its quality.
◆ Service commitment: German GELE adopts the Nordic chemical raw materials production and guarantees you to enjoy its products for a lifetime under the premise of standard and rational use. Please call the company’s service hotline at 400-6610-820 once you find water seepage phenomenon in the process of usage. Professionals shall be sent to your home to deal with that within 24 hours. In the case that product quality causes your loss, the company will contact People's Insurance Company of China to negotiate compensation matters with you.
German GELE’s professional pipe research and development team provides comprehensive technical support for its global development. The company sends an expert team to establish the European technical platform in China, rendering high-quality guarantee for German GELE’s products in raw material, technology, production, equipment, service and many other aspects.
German GELE’s global marketing training team provides you with professional services from sales planning, brand publicity, installation skills to services, rendering GELE’s members systematic solutions in terms of development in China.
German GELE’s technology and service center in China provides its users with high-quality before-sales, in-sales and after-sales services, product inspection as well as product customization, sends professional personnel to the site for technical guidance, and offers relevant company introduction, product, technology, publicity and other information.
① Website Check
1、Check label integrity and scrape out coating on the label;
2、Input the product’s right anti-counterfeiting code successively in the above box;
3、Verify the consistency of the product’s anti-counterfeiting code and label in the input box and then click check button;
4、Later on, the system will show check results.
